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Use cases Capture know-how

Turn how someone works into steps anyone can follow.

Sticky interviews the person who knows the job and writes down how it’s done. They confirm it, and it lives on their role for the next person or AI agent.

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Illustrative example : Lena talks through how she handles a late delivery.

Interview with StickyVoice · 6 min

StickyWalk me through what you do when a delivery is late.
Lena · OperationsFirst I check the new date in the tracker. If it puts the customer's launch at risk, I tell the account owner that day. Otherwise I just log it and email the customer.

What you get

Steps a person or an AI agent can follow, in Lena's own words, on the role she owns.

Works from a voice or text interview with Sticky today. Turning other recordings into steps is coming.

Lena explains how she does it. Nobody writes a document.

Why it matters

The know-how is in someone’s head.

8%

of organisations consistently capture knowledge from people who leave.

Source: APQC, 2025

Writing a process document takes hours nobody has, so it doesn’t happen. When the person is away or leaves, the next one starts from zero.

With OpmoreHow the work is done gets written down while the person is still here, and they check it themselves.

  • Talk, don’t write

    A short interview by voice or text. Sticky asks the follow-up questions.

  • They confirm it

    The person reads the steps and fixes anything wrong before anyone else sees them.

  • On the role, for people and agents

    The steps sit on the role in your company tree, so a new hire or an AI agent works from the same page.

How to get started

Start with one role and the person who knows it best. One short interview is enough for the first steps.

Write down how your best people work.

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